Issue: JVM Royalty module is not enabled.
No file can be backed up.

Problem description

When a scheduled backup is performed on a Mac OS X system, the following warning message is received in the backup report:

No. Type Timestamp Backup Logs
1 Info YYYY/MM/DD hh:mm Start [ Mac OS X (iVaultSupport), iVaultOBM 6.27.0.0 ]
2 Info YYYY/MM/DD hh:mm Start running pre-commands
* Info YYYY/MM/DD hh:mm JVM Royalty module is not enabled. No file can be backed up.

Note:
This issue will only affect scheduled backup jobs with newly installed iVaultOBM / ACB instances on Mac OS X 10.8 (Mountain Lion) or later with Java 8 or above.
This issue will not affect iVaultOBM / ACB clients that are auto-upgraded, or manually patched to version 6.27.0.0.

Cause

This is a known issue with iVaultOBM and iVaultACB version 6.27.0.0.

Resolution

To resolve the issue, patch the iVaultOBM / iVaultACB application with the following steps:

  • Download the hotfix patch set here
  • Shutdown the backup scheduler by running the following command in Terminal: 
    # sudo /Applications/iVaultOBM/bin/StopScheduler.sh
  • Install the patch set / hotfix files by expanding the archive obc-mac-hotfix-tms11803.zip downloaded to /Applications/iVaultOBM.
  • Restart the computer

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